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Best Practices in Communicating Good (and Bad) News!

How Critical Communications Can Build Trust 


Someday, the level of trust we've worked so hard to build with our customers will be tested.

In fact, the likelihood that "adversity" will strike one or more of our most valued business relationships at some point in time is 100%.

How we communicate, both when things are going well and through difficulty, is a critical part of the ongoing process of building trust. It's an art to master.

A Short Story and A Million Dollar Opportunity

How Irresistible Customer Service Depends on a Systematic Plan


Lunching in this San Francisco city view restaurant is like taking a vacation in the middle of the day.

A waiter places a bowl of lobster bisque in front of me. I love lobster bisque but this looks like a piece of art in a bowl. One spoonful and I've entered a whole new realm of culinary pleasure...world class presentation, taste, and fluffy bits of lobster like the special prize in every bowl.

The Impact of "Makeovers" on Business Insurance

The world loves a "makeover".

Weight loss, home flips, business renovation, acne treatments, hair restoration, cosmetic dentistry, makeup, plastic surgery, and the list goes on.

Watching the seemingly impossible become reality and learning what it takes to reach the goal is incredibly motivating.

We also love to compare things... price, service, value, etc. What's interesting is that we really don't want to do the research or the work ourselves. We want someone else to do the "before and after" for us so we can simply "decide".

The "New Employee Safety Orientation" That Stops Claims

The foundational success factor in achieving a "loss-free" corporate culture, and in lowering workers' compensation cost, is in how we explain (or fail to explain) our approach to safety to new employees.

Big Mistake

It's a big mistake to begin a safety orientation by outlining how much injuries cost the organization, or how work comp fraud will not be tolerated. These topics, while internally relevant, send the wrong message to new employees.

The 5 minute Business Income Application - Hold onto this one - It can save a lot of time!

The Critical Reason to Carry Business Income Insurance

Business Income insurance, in general, pays for a business’ net income (or loss) plus continuing normal operating expenses, including payroll, in the event of loss resulting from damage to insured property.

Most of the contracts business owners sign will have insurance provisions that often include business income coverage requirements.

This is critical insurance for business recovery in the event of catastrophic loss.

A Difficult Application

Extra Insurance Protection for Board Members!

If you hold a "board member" position, are considering such a position, or are trying to attract high level professionals to your board, the D&O insurance in place to protect board members is an important consideration. The traditional directors and officers policy is often not enough.

This is a "heads up" regarding the extra coverage (beyond traditional directors and officers insurance) that organizations and board members should seriously consider.

What is Directors and officers liability Insurance?