The 3 Stages of Workplace Violence
How to recognize and react to a workplace violence threat.
Fortunately, as the risks and exposures we face in this world evolve, so does the world of risk management and insurance.
Unfortunately, the need for protocols, protection, and insurance against workplace violence is becoming a “new normal”.
On-Camera - The New Corporate Protocol
The procurement director of a large, national, prospect initiates an online meeting. The invite includes a link as well as a call-in number. There are five invitees. The call has the potential for big opportunity for all of them.
The day of the call arrives. Everyone is on time. One of the participants clicked on the link and was not just on the call but “camera ready”. The others used the phone number.
7 Simple Cyber Protections to Teach Employees
Remember your first fire drill in school? Perhaps it was in preschool or kindergarten. Your teacher likely explained what you should do and to how to return safely to the classroom after the drill.
Similarly, organizations must prepare employees to prevent and counteract a cyber attack. Employees are the organization’s first line of defense.
We must “auto pilot” the actions each person should take. We’ll call the recurring training, our company “cyber drill”.
“What Liability Limit Should We Carry?”… an incredibly common insurance question with only one really good answer.
True protection and appropriate risk transfer to insurance requires that three important questions be answered…
How Critical Communications Can Build Trust
Someday, the level of trust we've worked so hard to build with our customers will be tested.
In fact, the likelihood that "adversity" will strike one or more of our most valued business relationships at some point in time is 100%.
How we communicate, both when things are going well and through difficulty, is a critical part of the ongoing process of building trust. It's an art to master.
How Irresistible Customer Service Depends on a Systematic Plan
Lunching in this San Francisco city view restaurant is like taking a vacation in the middle of the day.
A waiter places a bowl of lobster bisque in front of me. I love lobster bisque but this looks like a piece of art in a bowl. One spoonful and I've entered a whole new realm of culinary pleasure...world class presentation, taste, and fluffy bits of lobster like the special prize in every bowl.