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In the event of an automobile accident:

  1. Report the accident to the police.
  2. Obtain information about the other people involved in the accident such as:
    • Names, addresses, and phone numbers;
    • Insurance company;
    • Type of vehicle; and
    • Auto and drivers license numbers.
  3. Complete an incident/accident report form
  4. Have your vehicle towed to the nearest repair shop if the vehicle is not drivable. Do not authorize repairs until the claims adjuster gives you the authority to do so.
  5. Call VANTREO to report the accident.
In the event of a windshield, vandalism, or theft loss:
  1. Report the vandalism loss or theft to the police.
  2. Complete an incident/accident report form if available.
  3. Call VANTREO to report a loss.
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Claim Reporting

After we report the claim to the insurance company, the claims adjuster will:

  1. Contact you to request details of the accident and repair estimates.
  2. Arrange for an appraiser to inspect the damages of vehicles that are not drivable or extensively damaged.
  3. Contact you for a settlement.
  4. Deal directly with the others involved in the accident.
Other than to obtain pertinent information, you should not talk to others involved in the accident, but refer them to your claims adjuster.

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